Giới thiệu

FAQs

Are the colors accurate on my monitor's screen ?
Maybe. Every monitor is different and it is impossible to have everyone seeing the same colors at the same time. We can even see a difference from screen to screen here in the office. Order color chips or a sample tile so you can see the truest representation of the rich colors you can expect from cement tile.
How long will it take for me to get my tiles if I order ?

If it is in stock tile, we could ship right after 3 or 4 days. Stock tile usually ships from Secoin’s factories which locate in Binh Duong province and Le Minh Xuan industrial zone. Custom orders require approximately 4 to 5 weeks for production, depending on quantity and pattern of order.  And then another 3 to 4 weeks to sea freight your order to your port.

What is the dimension of wooden pallet?

We have international standard pallet size: 113x93x98cm (length x width x height). Three layers in 1 pallet, each layer has 20 boxes.

Do hand made cement and concrete tiles have to be installed on a cement subfloor?

No, they can be installed on cement and wood subflooring. The former is preferable as it is a more stable surface for the tiles. Special care should be taken if installing over a wooden subfloor so that the tiles don’t crack as the subfloor expands and contracts. (Also, the wooden subfloor needs to be strong as the tiles are heavy.)

Can cement tiles be used on the walls?

Yes. Cement and concrete tiles can be used on walls, from a full wall to a backsplash to a wainscot. Cement tiles just need to be sealed to avoid absorption of any grease splatters, you can use first a penetrating sealer and then have an acrylic sealer to get a thin film on the surface of the tiles, that can be cleaned with a regular soap and water Cement and concrete tiles have even been installed on ceilings.

Can you make custom design?
Yes, we can make custom cement tile designs. This requires making a custom "new divider moulds". In our process, divider moulds are made of carefully formed and welded steel strips by hand. Getting a custom cement tile design will take a bit longer and there is an additional cost.
What is encaustic cement tiles??
Secoin encaustic cement tiles are hand-made, aesthetic tiles with many colored patterns used for floor and wall coverings.
How much extra material for cuts and waste should I include with my order?

Order carefully and allow for extras as any additional small order is going to be expensive and may not match well. A minimum of 10% is recommended on residential jobs and 15% on commercial jobs.

How many sqm we could load in 1 container 20ft?

Each 20ft container can be loaded with 20 to 24 pallets depending on the maximum tonnage allowed by shipping companies. Each pallet has 60boxes equal to 28.8sqm, totally we could load 691.20sqm in 1 container 20ft.  Please refer our packing details list.

What do you use to glue down the tiles?

If the subfloor is even and in good condition, the tiles can be affixed with thin set. If the subfloor is uneven, a thicker mortar bed might be specified.

Send questions:

If you have any questions please send us questions, we will reply you as soon as possible.